Managed property plumbing
Strata and commercial plumbing across Sydney
One plumbing contact for planned maintenance and responsive repairs, with work coordinated around access, occupants and the people who approve it.
Call Tommy
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A useful first brief
Start with the fault and the property context
The plumbing problem is only one part of a managed-property job. Access and decision authority need to be clear as well.
Affected area and occupants
Identify the tenancy, common area or operational space and who is currently affected.
Access contact
Provide the person who can arrange entry to the relevant property areas.
Approval contact
Clarify who can approve investigation, urgent work and any change to the agreed scope.
Known history
Include earlier reports, recurring faults and any relevant maintenance or repair information.
Managed-property scope
Responsive faults and planned plumbing work
The right service depends on the plumbing problem, while managed-property work also needs clear access and approval arrangements.
Tenancy and common-property plumbing
Assess suitable plumbing faults affecting individual lots, shared areas or building services.
Commercial premises
Plan plumbing work around site access and the operation of the affected business area.
Planned maintenance
Arrange suitable repair and maintenance work against an agreed property brief.
Urgent plumbing faults
Call Tommy when active water loss or an essential fault cannot safely wait.
Coordination
Keep the right person across the job
Speak with Tommy about the property’s plumbing needs, from an isolated repair to planned maintenance. We coordinate with your nominated contact as the agreed work progresses.
Receive the brief
Confirm the property, visible fault, affected areas and current urgency.
Arrange access
Coordinate entry with the nominated contact and account for occupants or business operations.
Assess the plumbing scope
Identify the affected plumbing and explain the work that can be agreed from the findings.
Record the agreed outcome
Confirm what was completed and raise any further plumbing issue with the nominated contact before the scope changes.
Common questions
Strata and commercial plumbing questions
Can a strata manager contact TotalCare directly?
Yes. Include the property address, affected lot or common area, access contact, approval contact and known fault details.
Who approves work in a strata property?
That depends on the property and whether the plumbing sits within a lot or common property. The authorised contact should be identified before work beyond the agreed scope proceeds.
Can work be arranged around occupants or business hours?
Access and timing constraints can be discussed when the job is arranged. A specific time is only confirmed for that booking.
Can TotalCare provide job details to the manager?
Explain the required information before work starts so TotalCare can confirm what can be recorded for the agreed job.
What should happen with an active leak after hours?
Use the 24/7 urgent telephone line and provide the address, access contact, affected area and any safe isolation already completed.
Need a plumber?
Speak directly with Tommy
Call for urgent help, or send the job details when the work can be planned.